Privacy policy

Privacy Policy

Last updated: July 7, 2026

Tervimme operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the "Services"). Tervimme is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services, or when you communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or aggregated information that cannot identify you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect and process the following categories of personal information:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Financial Information

  • Credit or debit card details
  • Payment information
  • Financial account information
  • Transaction details
  • Payment confirmations
  • Other payment-related information

Account Information

  • Username
  • Password
  • Security questions
  • Account preferences
  • Account settings

Transaction Information

  • Products viewed
  • Items added to your cart
  • Wishlist items
  • Purchases
  • Returns
  • Exchanges
  • Previous transactions

Communications

Information you provide when contacting us, including customer support requests and dispute communications.

Device Information

  • Device information
  • Browser information
  • Network connection details
  • IP address
  • Unique device identifiers

Usage Information

Information about how you interact with our Services, including browsing behavior and shopping activity.

Sources of Personal Information

We may collect your personal information from the following sources:

Directly from You

When you:

  • Create an account
  • Visit or use our Services
  • Contact us
  • Provide personal information directly

Automatically

Through our Services, including:

  • Your device
  • Cookies
  • Similar tracking technologies
  • Website usage

From Service Providers

When our service providers collect or process information on our behalf while providing services.

From Business Partners and Third Parties

We may also receive information from trusted business partners or third parties.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Manage returns and exchanges
  • Create and manage your account
  • Remember your preferences
  • Recommend products
  • Arrange shipping
  • Improve your shopping experience
  • Personalize the Services we provide

Marketing and Advertising

We may use your information to:

  • Send promotional emails
  • Send SMS marketing messages
  • Deliver promotional mail
  • Display personalized advertisements
  • Recommend products based on your shopping activity and browsing behavior

Security and Fraud Prevention

We use your information to:

  • Verify your identity
  • Protect your account
  • Detect fraudulent or illegal activity
  • Maintain secure transactions
  • Protect our Services and users

You are responsible for keeping your login credentials secure. We recommend that you never share your username, password, or other login information with anyone.

Customer Support

We use your information to:

  • Respond to inquiries
  • Provide customer support
  • Maintain our relationship with you
  • Improve our customer service

Legal Compliance

We may use your information to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Participate in legal proceedings
  • Enforce our Terms of Service
  • Protect our legal rights

How We Share Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

Service Providers

We may share your information with Shopify, vendors, and third-party service providers that perform services on our behalf, including:

  • Information technology (IT) services
  • Payment processing
  • Data analytics
  • Customer support
  • Cloud storage
  • Order fulfillment
  • Shipping and logistics

Marketing Partners

We may share your information with business and marketing partners to provide services and display personalized advertising.

For example, we use Shopify to help deliver personalized advertisements through third-party advertising services based on your interactions with our store and other websites.

Our business and marketing partners will process your information according to their own Privacy Policies.

Depending on where you live, you may have the right to opt out of the sharing of your personal information for personalized advertising purposes.

At Your Direction

We may disclose your information when:

  • You request or authorize us to do so.
  • It is necessary to complete your order.
  • You use social media integrations or third-party login services.

Corporate Affiliates

Your information may be shared within our corporate group or with affiliated companies where necessary.

Legal Requirements

We may disclose your personal information when required to:

  • Comply with applicable laws or regulations.
  • Respond to subpoenas, court orders, or legal requests.
  • Enforce our Terms of Service.
  • Protect our rights, customers, property, or Services.
  • Prevent fraud or illegal activities.

Shopify's Role

Our Services are powered by Shopify.

Shopify collects and processes certain personal information relating to your use of our store to provide and improve the Services.

Information submitted through our store may be transferred to Shopify and shared with third parties located in countries outside your own.

We also use certain advanced Shopify features that help improve our business by using information gathered through your interactions with our store, other Shopify merchants, and Shopify itself.

For these purposes, Shopify acts as the data controller for the personal information it processes.

To learn more about how Shopify handles your personal information and your rights, please review the Shopify Consumer Privacy Policy.

Depending on your location, you may also exercise certain privacy rights through Shopify's Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites or online platforms.

If you access these external websites, their own Privacy Policies, security practices, and terms of use will apply.

We are not responsible for the privacy practices, content, accuracy, or security of third-party websites.

Information you choose to share on public or semi-public platforms, including social media, may be visible to other users without restriction.

The inclusion of links to third-party websites does not imply our endorsement of those websites or their operators.

Children's Privacy

Our Services are not intended for use by children.

We do not knowingly collect personal information from individuals under the legal age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us immediately so we can delete the information.

As of the effective date of this Privacy Policy, we are not aware of selling or sharing the personal information of individuals under the age of 16 where prohibited by applicable law.

Data Security and Retention

We implement reasonable security measures to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We recommend that you only use secure methods when sending confidential or sensitive information.

We retain personal information only for as long as necessary to:

  • Maintain your account
  • Provide our Services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements and policies

The length of time we retain personal information depends on the nature of the information and the legal or operational requirements applicable to it.

 

Your Privacy Rights

Depending on where you live, you may have one or more of the following rights regarding your personal information. These rights are not absolute and may only apply under certain circumstances. We may decline your request where permitted by applicable law.

Right to Access

You may request access to the personal information we hold about you.

Right to Delete

You may request that we delete the personal information we hold about you, subject to applicable legal requirements.

Right to Correct

You may request that inaccurate or incomplete personal information be corrected.

Right to Data Portability

Where permitted by law, you may request a copy of your personal information in a portable format or request that it be transferred to another organization.

Right to Opt Out of Targeted Advertising

Depending on your location, you may have the right to opt out of:

  • The sale of your personal information
  • The sharing of your personal information
  • The processing of your information for targeted or personalized advertising

If your browser supports the Global Privacy Control (GPC) signal, we will treat that signal as a valid request to opt out for that browser and device.

Please note that we do not currently recognize other "Do Not Track" browser signals.

Managing Marketing Preferences

We may send promotional emails regarding our products, offers, or services.

You can unsubscribe at any time by clicking the Unsubscribe link included in our marketing emails.

Even if you opt out of promotional communications, we may still send you important non-promotional messages regarding:

  • Your account
  • Orders
  • Shipping updates
  • Returns
  • Customer service

Additional Rights for UK and European Economic Area (EEA) Residents

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights:

Right to Restrict or Object to Processing

You may request that we restrict or stop processing your personal information in certain circumstances.

Right to Withdraw Consent

Where we process your personal information based on your consent, you may withdraw that consent at any time.

Withdrawing your consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.

Exercising Your Rights

You may exercise your privacy rights through the options available within our Services or by contacting us using the details provided below.

Before processing your request, we may need to verify your identity.

Where permitted by law, you may appoint an authorized representative to submit requests on your behalf. We may require proof of authorization and may also ask you to verify your identity directly.

We will respond to your request within the timeframes required by applicable law.

Complaints

If you believe we have improperly handled your personal information, please contact us using the information below.

Depending on your location, you may also have the right to:

  • Appeal our decision regarding your privacy request.
  • File a complaint with your local data protection authority.

Residents of the European Economic Area (EEA) may also contact their national data protection authority.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on appropriate legal safeguards, including:

  • The European Commission's Standard Contractual Clauses (SCCs)
  • Equivalent transfer mechanisms approved under UK law
  • Other lawful transfer mechanisms where applicable

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

When changes are made, we will:

  • Publish the updated Privacy Policy on our website.
  • Revise the "Last Updated" date.
  • Provide notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact us using the details below:

Business Name: Tervimme

Email: tervimme@outlook.com

Phone: +39 328 178 3737

Business Address:
Via Domenico Placidi 6
01030 Monterosi (VT)
Italy

For the purposes of applicable data protection laws, Tervimme is the data controller responsible for the processing of your personal information.