Shipping policy

Shipping Policy

Thank you for shopping with Tervimme.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping

We proudly offer FREE TRACKED SHIPPING on all orders worldwide.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor your shipment.

Estimated Delivery Times

Italy: 5–10 business days
Europe: 5–12 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other circumstances beyond our control.

Customs Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Tervimme cannot be held responsible for delays or lost shipments caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at tervimme@outlook.com as soon as possible. We will work with the shipping carrier to help resolve the issue.