Refund policy

Return & Refund Policy

Our 30-day return policy means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it.

  • Be unworn and unused.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include the receipt or proof of purchase.

To start a return, please contact us at:

Email: tervimme@outlook.com
Phone: +39 328 178 3737
Business Address: Via Domenico Placidi 6, 01030 Monterosi (VT), Italy

If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.

Please note: Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us anytime at tervimme@outlook.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials

  • Flammable liquids or gases

If you are unsure whether your item is eligible for return, please contact us before making a return request.

Please note: Sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The fastest way to receive a different item is to return the original product. Once your return has been approved, you can place a new order for the desired item separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be:

  • Unused and unworn

  • In its original condition

  • Returned with all tags attached

  • In its original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

Email: tervimme@outlook.com